Supercharge Your Business Communication: Why Falkon SMS Outshines Basic Microsoft Teams Texting

Microsoft Teams is great for workplace communication, and while it now supports basic SMS messaging, the features are limited. For businesses that depend on SMS for appointments, marketing, team coordination, and more, it’s not enough.

That's where Falkon SMS comes into the picture. It works right alongside Microsoft Teams and gives you a whole lot more tools to really make the most of text messaging for your business. We're talking about going beyond the basics to unlock the real potential of SMS.

In this blog, we’ll show why Falkon SMS is the better choice for businesses serious about impactful and easy communication. Falkon SMS offers the smart upgrade you need – going beyond what basic Microsoft Teams texting can do.

Why Native Teams Texting Might Not Be Enough for Your Business

Microsoft Teams now supports basic SMS messaging, letting users send and receive texts from within the app. While this might work for simple one-on-one chats, it falls short for businesses that rely on SMS for more than just quick messages.

Essential features needed for serious business texting like automation, group texting, advanced reports, 10DLC compliance, and scheduling, are either missing or very limited.

Falkon SMS: Your Upgrade for Business Texting

That's where Falkon SMS truly shines. It works hand-in-hand with Microsoft Teams, plugging right into your existing setup and giving you a whole suite of advanced features that make text messaging a powerful tool for your business – way beyond the basics.

Key Features of Falkon SMS

Falkon SMS is packed with features designed to help businesses like yours get serious about SMS:

• Effortless Bulk Messaging: Send out promotions, announcements, and important updates to large groups of contacts all at once, saving you time and effort.
  

• Engaging Multimedia Messaging (MMS): Send pictures, GIFs, and videos to grab attention, showcase products, and provide richer information to your audience.
  

• Seamless 10DLC Compliance: If you're in the US or Canada and sending bulk texts, Falkon SMS helps you navigate the regulations to ensure your messages get delivered and you stay on the right side of the rules.
  

• Plan Ahead with Message Scheduling: Schedule your SMS campaigns and individual messages to go out at the perfect time, whether it's appointment reminders, promotional blasts, or timely updates.
  

• See What's Working with Detailed Reporting: Track the delivery rates and overall performance of your SMS campaigns so you can see what's resonating with your audience and optimize your strategy.
  

• Intelligent Keyword-Based Automation: Set up automatic replies to incoming messages based on specific keywords, providing instant answers to common questions and freeing up your team's time.
  

• Keep Your Contacts Organized with Advanced Management: Easily import, segment, and manage your contact lists, allowing you to send targeted messages to the right people at the right time.
  

• Have Real Conversations with Two-Way Texting: Engage in back-and-forth conversations with your customers, providing personalized support, answering questions, and building stronger relationships.
  

• Automate Routine Messages with Auto Replies: Set up automatic responses to frequently asked questions or initial inquiries, ensuring quick and efficient communication.
  

• Work Better as a Team with a Shared Inbox: Allow multiple team members to view and manage SMS conversations from a central inbox within Teams, improving collaboration and ensuring timely responses.
  

• Keep Your Messaging Consistent with Templates: Create and save message templates for common scenarios, ensuring consistent branding and saving your team from typing the same messages repeatedly.

Making Microsoft Teams Texting a Reality: Here's How It Works

Let’s understand how you can actually get this SMS magic happening within your Microsoft Teams setup:

The first step usually involves connecting your current Microsoft Teams phone number using a process called direct routing. Think of this as opening up your Teams number so it can make and take regular phone calls, which also paves the way for sending and receiving text messages. You can skip this step if you are using a third-party voice provider for calling through MS Teams.

Once your Teams number is connected through direct routing, the next step is to give it the ability to send and receive texts. Falkon SMS integrates directly with your Microsoft Teams environment, allowing you and your team to send and receive SMS messages using that connected phone number.

Think of it like giving your regular Teams phone number a super cool upgrade – it can now handle voice calls with folks outside your organization and have text conversations.

Want to keep using your current Teams number for texting? Good news! Falkon SMS can text-enable your existing Teams number, making things super convenient.

Prefer a brand-new, dedicated number just for SMS in Teams? Falkon SMS offers that option too, giving you even more flexibility.

Getting started with Microsoft Teams Texting through Falkon SMS generally follows these steps:

(Just a heads-up: The exact steps might be a little different depending on the specific Falkon SMS plan you choose and how your system is set up.)

• Connect with Falkon SMS: Take a look at their different plans and how they work with Microsoft Teams.
  

• Connect Your Teams Number (if you want to use your existing one): Falkon VoIP can help you get that direct routing sorted out.
  

• Get Your Number Text-Enabled: Falkon SMS will activate the SMS and MMS features for the Teams number you've chosen.
  

• Connect Falkon SMS to Microsoft Teams: Just go to the MS Teams app store and add Falkon SMS to MS Teams.
  

• Start Texting! Once everything is connected, you'll be able to send and receive SMS messages right from your familiar Teams interface.

Smart Ways Businesses Can Use MS Teams Text Messaging

Once you've integrated Falkon SMS into your Microsoft Teams account, there are a lot of smart ways your business can use it. It turns out, unlocking this capability opens up some really effective ways to get things done:

• Quick Internal Updates: While Teams chat is great for ongoing conversations, SMS can be a super fast and reliable way to get urgent info to team members, especially if they're not at their desks or don't have internet access at that moment.
  

• Efficient Project Management: Set up specific Teams channels for different projects and use SMS to quickly share updates, assign those must-do tasks, and get quick confirmations, especially from team members who are out and about.
  

• Better Teamwork for Remote Folks: If your team is spread out, using SMS through Teams can be a direct line for quick questions, updates, and getting everyone on the same page without relying on endless email threads.
  

• Smoother Meetings and Calls: Use SMS to send quick reminders before meetings, share any last-minute changes to the agenda, or even let people ask quick questions via text during a virtual meeting without interrupting the flow.
  

• Fast Company-Wide Announcements: Need to get important news to everyone ASAP? SMS via Teams can make sure everyone gets the message, even if they're not actively using Teams at that exact moment.
  

• Direct Customer Support: Imagine giving your customers a simple way to text your support team right from your Teams interface. This can mean faster response times, happier customers, and a more streamlined support process for your team.
  

• Effective Training for New Hires: Use SMS to send quick reminders, instructions, and helpful tips to new employees as they're going through their training and getting onboarded.
  

• Simple Task Management: Create and manage tasks within your Teams chat threads and use SMS to send quick reminders or status updates to the people responsible.
  

• Easy Way to Get Feedback: Set up specific Teams channels for employees to share their ideas and even use SMS polls or surveys (through integrations) to quickly get customer opinions and insights.

Why Choosing Falkon SMS Over Basic Teams Texting is a Smart Move

Microsoft Teams handles quick texts, but for real connection that streamlines your busy operations and demonstrably drives results with your customers, basic just won't cut it. Falkon SMS gets your need for power and functionality built specifically for serious business.

Still wondering if Falkon SMS is just another messaging tool? It's not. Think of Microsoft Teams' SMS as a walkie-talkie – good for quick, simple exchanges within a limited range. Falkon SMS, on the other hand, is a sophisticated communication hub built for strategic outreach.

Falkon SMS offers the robust features, security, and insights you need to build lasting customer relationships and drive tangible business growth through text – capabilities simply absent in basic platforms. Stop settling for less; see the power of purpose-built SMS.

Ready to ditch the frustration of limited texting, take your business communication to the next level, and truly get more from every message? See the difference. Explore Falkon SMS alongside your current setup and book your free demo now!