Secure HIPAA Compliant Text Messaging for Healthcare Teams
Text patients safely without risking PHI exposure
Communicate with patients, care teams, and staff through encrypted messaging designed for healthcare workflows. Falkon SMS text-enables your existing landline, VoIP, toll-free, or Microsoft Teams number, so patients text the number they already know and your team stays compliant behind the scenes.
✓ HIPAA-ready messaging application
✓ Signed Business Associate Agreement (BAA) available
✓ Encryption in transit and at rest
✓ Tamper-proof audit logs and message archiving
✓ SOC 2 Type I certified
Ordinary Texting Puts Patient Data at Risk
Healthcare teams need the convenience of texting without exposing sensitive patient information. Standard SMS was never built for PHI, and that gap creates real risk every single day:
Every unencrypted message containing PHI is a potential HIPAA violation. Your team should not have to choose between fast communication and patient privacy.
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Falkon SMS removes that choice. You get both.
Patients text providers on personal phones. PHI ends up on unsecured devices with no oversight, no encryption, and no record.
Missed appointments pile up. Without reliable reminders, no-shows drain revenue and increase administrative workload.
Staff share patient details through unsecured channels. One screenshot or forwarded message can become a reportable breach.
Phone tag delays care. Voicemails go unheard while patients wait for callbacks that could have been a 10-second text.
Compliance teams struggle at audit time. With no message logs or access records, proving compliance becomes guesswork.
HIPAA compliant patient texting with Falkon SMS, in four simple steps
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01
Send secure messages with Falkon SMS
Text patients through Falkon SMS's protected messaging channel tied to your existing business number. Conversations are encrypted, and sensitive files move through secure links instead of exposed attachments.
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02
Control access from one dashboard
Falkon SMS gives every team member a unique account. Manage users, roles, and permissions from a central admin view, and decide exactly who sees what.
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03
Track every communication automatically
Falkon SMS maintains complete message history with archiving and audit visibility. Export logs and schedule reports whenever compliance asks.
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03
Improve patient engagement
Reduce missed appointments with Falkon SMS reminders, speed up responses with templates and keyword auto-replies, and keep care moving with a shared team inbox.
No new phone number required. No hardware change. Falkon SMS works with the business number patients already trust.
Falkon SMS is built for compliance from the ground up, not bolted on later
Every safeguard below is native to the Falkon SMS platform, across web, desktop, and mobile.
Encryption
Messages encrypted in transit using TLS
Data encrypted at rest in secure storage
Secure Chat and Secure File Sharing for PHI, with protected links instead of exposed attachments
PHI secured at every touchpoint, from send to storage
Authentication & Access Controls
Unique user accounts for every team member, as required under the HIPAA Security Rule
Role-based permissions so staff only access the conversations they need
Centralized admin controls for onboarding and offboarding users
Session controls to protect unattended access
Audit Control
Automatic, tamper-proof archiving of all message activity
User access tracking across the organization
Log exports and scheduled administrative reports for audit-readiness
Data Protection
Automatic message retention aligned with regulatory requirements
Secure, redundant data storage
Controlled account deactivation that preserves message records when staff leave
Compliance Support
Signed Business Associate Agreement (BAA) included on HIPAA plans
SOC 2 Type I certification
Security documentation available for your compliance review
Built-in opt-in and opt-out management for TCPA and CTIA alignment
10DLC registration handled for you so messages stay deliverable
Note: No software makes an organization HIPAA compliant on its own. Falkon SMS provides the technical and administrative safeguards your compliance program requires, and supports your policies with the right tools.
Business Associate Agreement (BAA)
Falkon SMS provides you with a signed BAA
Falkon SMS provides a signed Business Associate Agreement for covered entities and healthcare organizations using the platform to handle PHI. Simply ask during onboarding or contact our team at any time, and we execute the BAA before you send your first patient message. It covers messaging on the Falkon SMS platform, including message transmission, storage, archiving, and secure file sharing.
Text Securely From Any Device
The Falkon SMS HIPAA compliant texting app, in your pocket
Your team is not always at a desk. The Falkon SMS app brings secure, HIPAA-compliant patient texting to every device your staff already uses, with the same encryption, access controls, and audit visibility as the web platform.
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Also available on Windows, macOS, Microsoft Teams, and as a Chrome extension, so every member of your team can respond from wherever they work.
Use Cases
One platform for every healthcare conversation
Send secure messages with Falkon SMS
Appointment reminders that cut no-shows
Post-visit follow-ups and care instructions
Prescription and refill notifications
Two-way answers to patient questions, from the number they already have
Clinical Teams
Provider-to-provider coordination through group chat
Care team updates in a shared inbox, so nothing falls through the cracks
Referral status updates without phone tag
Operations
Staff notifications and shift scheduling
Broadcast announcements to up to 2,000 contacts per send
Templates and custom tags for fast, personalized outreach
Scheduled and recurring messages for routine administrative workflows
Business Associate Agreement (BAA)
Fits the tools your team already uses
Microsoft Teams
Send and receive compliant texts directly inside Teams
HubSpot
Keep patient and contact records synced with your CRM
Webex
Text from your Webex workspace
Bring your own number
Works with existing landline, VoIP, and toll-free numbers, so no rip-and-replace
Slack
Manage patient texting alongside internal chat
Need a custom workflow? Talk to us about Enterprise options and our team will map Falkon SMS to your systems.
Who We Serve
Purpose built for regulated healthcare communication
Medical Practices
Reminders, intake coordination, and follow-ups that keep schedules full and front desks calm.
Behavioral Health & Mental Health Centers
Discreet, secure check-ins and session reminders that respect client privacy.
Dental Offices
Confirmations, recall reminders, and treatment follow-ups that reduce empty chairs.
Telehealth Companies
Secure pre-visit instructions, session links, and follow-up care at scale.
Pharmacies
Refill notifications and pickup alerts without exposing prescription details.
Home Healthcare Organizations
Coordinate caregivers in the field and keep families informed through one compliant channel.
Hospitals & Health Systems
Enterprise controls, tailored SLAs, and a dedicated success manager for complex teams.
Frequently Asked Questions (FAQs)
Falkon SMS: HIPAA compliant text messaging without the compromise
Stop choosing between fast communication and patient privacy. Join healthcare providers across the US and Canada who text patients securely with Falkon SMS. Encrypted messaging, a signed BAA, and audit-ready logs, all from the business number you already own.
