Send and Receive SMS in Slack
Enhance your business communication by integrating SMS with Slack using Falkon SMS.
Get Started with Slack SMS
Slack SMS Integration
Say goodbye to app overload. With Falkon SMS inside Slack, your team can manage client texts and internal chats from one place. That means quicker responses, better organization, and higher client satisfaction, all in the Slack environment your team already knows.
Enhance Slack with SMS Communication
Never Miss a Message
Stay on top of every conversation with real-time Slack notifications. Ensure no customer inquiry or internal message goes unanswered, keeping your team proactive and responsive. No more switching between apps—manage all messages in one centralized workspace.
Boost Team Collaboration
By merging internal and external messaging, teams can resolve customer queries faster and improve overall communication efficiency. Your sales, support, and operations teams can collaborate seamlessly to provide instant responses and enhance customer satisfaction.
Quick and Easy Setup
Falkon SMS offers an intuitive Slack text integration that gets you started in minutes. No complex configurations—just connect and start texting instantly. Plus, our guided setup ensures your team can integrate without requiring technical expertise.​
Seamless SMS Integration for Slack Teams
Read and Respond to SMS in Slack
With Falkon SMS, your team can send and receive SMS and MMS directly from designated Slack channels. Messages appear as searchable threads, ensuring conversations remain organized and accessible. Need to reference an old chat? Use Slack’s powerful search to find messages instantly.
Route Messages to the Right Team
Choose which Slack channels to enable for SMS. When a message comes in, you can assign it to the appropriate team member for a quick and efficient response. Set up automatic routing rules based on keywords or customer inquiries to streamline handling high-volume conversations.
Engage with External Contacts Effortlessly
Clients, leads, and partners don’t need to join your Slack workspace. They can simply text your business number, and your team will manage responses within Slack. This allows businesses to provide real-time support and engagement without additional software or logins.
Start SMS Conversations with a Slack Command
Launch new text message conversations directly from Slack using a simple command. Send texts, use templates, or access previous chats without leaving Slack. Save time by automating responses with message templates and predefined workflows.
Connect Your Business Number and Messaging Channels
Falkon SMS allows you to use your existing phone number, enable landline texting, or get a new SMS-enabled number. Additionally, integrate messaging apps like WhatsApp, Facebook Messenger, and Apple Messages for Business—all routed to Slack for seamless communication. This flexibility ensures your customers can reach you through their preferred communication channels.
Bulk Messaging for Efficient Outreach
Send messages to multiple customers or leads at once using Falkon SMS's list feature. Engage large audiences while managing individual responses privately within Slack. This is perfect for marketing campaigns, appointment reminders, or customer follow-ups.
Automate Workflows and Improve Response Time
Use automated message routing, keyword-based responses, and scheduled messaging to improve efficiency. Set up autoresponders for common inquiries and reduce the workload for your team while keeping customers engaged.
Track Performance with Advanced Reports
Gain insights into response times, customer interactions, and team efficiency with detailed reports. Use data to optimize your messaging strategy and improve customer satisfaction. Identify bottlenecks, measure success, and make data-driven decisions to enhance productivity.
Simple Setup:
Get Started with Slack Integration
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Log into your Falkon SMS account and navigate to the Integrations tab. Select Slack and initiate the setup process.
Connect Falkon SMS to Slack
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Choose the Slack channels where you want to receive and manage SMS conversations. Authorize access and adjust notification settings as needed.
Assign Slack Channels to Falkon SMS Inboxes
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Configure routing rules, automation triggers, and team assignments to ensure messages are handled efficiently.
Customize Message Routing and Automations
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Send a test message to ensure Slack receives and displays SMS correctly. Reply from Slack to verify two-way communication.
Test Your Integration
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Once set up, your team can send, receive, and manage text conversations without leaving Slack.
Start Sending and Receiving Messages
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FAQs About Slack SMS Integration
Get Started with Slack SMS Today!
Upgrade your business communication with Falkon SMS and streamline messaging inside Slack. Sign up today and experience efficient, real-time texting within your Slack workspace!