Loved by businesses across all industries
Texting for hotels
Modern guests expect convenience and personalization. With Falkon SMS, you can meet and exceed those expectations through seamless, real-time communication. Unlike mobile apps that require downloads, hotel text messaging connects instantly through a tool your guests already use daily: SMS.
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Whether confirming reservations, promoting services, or handling in-room requests, Falkon SMS empowers you to elevate guest satisfaction while driving more bookings and repeat stays.
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Imagine your guests easily managing their reservations, ordering room service, or booking a spa appointment, all with a simple text message. With Falkon SMS, you can:
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Handle reservations and order requests effortlessly.
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Send automated reminders for check-in and check-out.
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Promote upgrades and packages that boost revenue.
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Deliver instant support that delights your guests.
Benefits of SMS marketing
The best way to communicate with your hotel guests
Enhanced Guest Engagement
Instant communication allows your staff to address guest needs quickly and personally. This leads to stronger connections, glowing reviews, and repeat business.
Increased Revenue
Upsell and cross-sell effortlessly. Send personalized offers, spa promotions, or dining specials that encourage guests to spend more during their stay.
Efficient Communication
Simplify interactions between staff and guests. Manage requests, reservations, and service inquiries in real time, ensuring operational efficiency.
Cost Savings
SMS is a low-cost, high-impact channel. Eliminate printing costs and reduce call volume, freeing up staff to focus on service quality.
Cross-Selling and Upselling
Make it easy for guests to discover and book additional services like spa treatments, tours, and airport transfers, all from their mobile phones.
Use cases of texting
Transform in-house guest experience using SMS for hotels
Reservation confirmations
Send a text message to your guests to confirm their reservation. Reduce no-shows and increase customer satisfaction.
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Manager orders
Manage reservations and order requests for in-room dining and restaurant reservations. Send them links to view menus and ensure a delightful culinary journey.
Room service requests
Give guests the ability to text you for all of their room service requests, such as extra towels, more pillows, or later checkout.
Send offers and promotions
Send offers and promotions to your guests. Boost revenue by encouraging guests to book additional services or extend their stay.
Guest feedback
Collect feedback from your guests after their stay. This can help you improve your services and increase customer satisfaction.
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Check-in and check-out reminders
Remind your guest of their check-in or check-out time. Reduce confusion and ensure that your guests have a smooth experience.
Text marketing features
SMS marketing features for hotels and hospitality businesses
Group Texting
Notify guests about special events, conferences, or gatherings happening on the premises. It's an efficient way to engage a larger audience and boost event attendance.
