Texting for hotels
Stay ahead of your guests’ needs
Text marketing is a game-changer for hotels and hospitality businesses striving to streamline their communications. Unlike conventional mobile marketing solutions that necessitate cumbersome app downloads, Falkon SMS harnesses a tool already at your customers' fingertips: text messaging. By adopting this innovative approach, you not only enrich your guests' experiences but also pave the way for revenue growth.
Imagine a seamless guest experience where managing reservations and in-room dining requests becomes a breeze through text messaging. You can also leverage SMS to entice your guests into exploring more of what your establishment has to offer – from spa appointments to guided tours and even convenient airport transfers.
Falkon SMS isn't just a solution; it's the key to enhancing guest satisfaction, optimizing your operations, and unlocking new revenue streams. Elevate your hospitality game and delight your guests like never before with text marketing – the ultimate tool for modern hoteliers.
Benefits of SMS marketing
The best way to communicate
with your guests
Enhanced Guest Engagement
their needs promptly. This engagement fosters a stronger connection, leading to better guest reviews and repeat business.
By sending targeted offers, promotions, and upselling opportunities via text messages, you can boost your revenue streams. Guests are more likely to book additional services or extend their stay when presented with enticing offers.
Texting streamlines communication with guests, making it easy to manage reservations, order requests, and other inquiries in real-time. This efficiency leads to improved guest satisfaction and operational effectiveness.
Text marketing is a cost-effective communication channel for hotels compared to traditional methods like phone calls or printed materials. It reduces the need for physical materials and staffing, ultimately saving on operational costs.
Cross-Selling and Upselling
Use SMS to cross-sell and upsell your guests by making it easy for them to book additional services like spa appointments, tours, or airport transfers. Guests are more likely to take advantage of these offers when presented with convenient options.
Use cases of texting
Transform in-house guest experience with text message marketing
Send a text message to your guests to confirm their reservation. Reduce no-shows and increase customer satisfaction.
Manage reservations and order requests for in-room dining and restaurant reservations. Send them links to view menus and ensure a delightful culinary journey.
Room service requests
Give guests the ability to text you for all of their room service requests, such as extra towels, more pillows, or later checkout.
Send offers and promotions
Send offers and promotions to your guests. Boost revenue by encouraging guests to book additional services or extend their stay.
Collect feedback from your guests after their stay. This can help you improve your services and increase customer satisfaction.
Check-in and check-out reminders
Remind your guest of their check-in or check-out time. Reduce confusion and ensure that your guests have a smooth experience.
Text marketing features
SMS marketing features for hotels and hospitality businesses
Notify guests about special events, conferences, or gatherings happening on the premises. It's an efficient way to engage a larger audience and boost event attendance.
What do you mean by credits?1 message = 1 credit. Message includes incoming and outgoing SMS. 1 MMS = 2 credits.
Can I use my existing landline for texting?Absolutely! You can text enable your existing landline number any day without any change in your current voice plan. You can even text enable your 10-digit VoIP number as well.
Can I use my existing VoIP number for texting?Yes, you can. You can text enable your VoIP number in seconds and can use it for your communication.
Can my customers text my landline number?Absolutely! Using Falkon SMS, you can send and receive messages with your landline number.
Do I need any additional hardware to enable texting?No. You don't need to buy any additional hardware to text. You just need a desktop/laptop through which you can text.
How do you count messages?We use credit system to count messages. 1 credit = 1 outgoing message/1 incoming message. Message can either be a text/MMS.
What if I go over my monthly allowance?If you reach your monthly allowance, your outgoing and incoming messages will be stopped. You can send and receive messages again if you recharge with an add-on/wait till the next month for renewal.
I have multiple phone numbers and want to text-enable them. Can I do it using Falkon SMS?Yes. You can keep multiple phone numbers under a single organization using Falkon SMS.