The Conversation That's Not Happening
Hospice care runs on speed and trust.
Delayed response times
Medication requests, symptom escalation, and death notifications get stuck behind phone tag, voicemail, and inboxes nobody checks in real time. A decision that should take minutes takes hours.
Referral sources moving on without you
Hospitals and skilled nursing facilities need fast answers on admission and eligibility. If your response is slower than the agency down the street, you lose the referral.
Medication delays
When nurses, physicians, and pharmacies can't quickly clarify an order, patients wait longer for symptom relief. In hospice, that wait matters.
Missed calls and endless callbacks
Your clinicians are driving, in patient homes, or sitting with a grieving family. They can't answer every call, so updates and coordination slow down.
Interdisciplinary teams working in the dark
Nurses, physicians, social workers, chaplains, and aides all need to stay in sync. Without instant messaging, updates get lost and shift handoffs slow down.
No record of what was said
Phone conversations vanish the moment they end. There's no timestamp, no way to search back, no way to reconstruct what happened when it matters most.
Anxious families with nowhere to turn
"Is this symptom normal?" When families can't get a fast answer, anxiety spikes, and some end up calling 911 for something a text could have resolved.
Scheduling chaos
Visit changes, on-call swaps, and emergency coverage all mean more phone calls for dispatch, and less time for clinicians to actually provide care.
Your office staff becomes a relay system
Taking messages, tracking who was contacted, returning calls on someone else's behalf. It's a full-time job that shouldn't exist.
If any of this sounds familiar, your agency isn't failing. It's just missing the right tool.
The Conversation That's Not Happening
Hospice care runs on speed and trust.
Standard SMS
No dedicated account manager
​
No compliance setup guidance
​
No integration help with EHR/scheduling
​
Support replies in days, not hours
​
No built-in eSignature
​
No secure chat or file sharing
​
No signed BAA offered​​
Falkon SMS
Dedicated account manager, always reachable
​
HIPAA-conscious setup guidance included
​
Guided EHR & scheduling integration
​
Under 1 hour average support response
​
Built-in eSignature for forms and consents
​
Secure chat and secure file sharing included
​
Signed BAA provided
What Falkon SMS Actually Does
Every feature is built around one job: getting the right answer to the right person, fast.
Delayed response times
Medication requests, symptom escalation, and death notifications get stuck behind phone tag, voicemail, and inboxes nobody checks in real time. A decision that should take minutes takes hours.
Group messaging by care team
Patient-specific threads, role-based messaging, and @mentions keep everyone on the same page.
Asynchronous messaging
Presence indicators let your team respond when free, without missed calls stacking up first.
A dedicated referral texting line
Automated intake workflows and secure document sharing get referrals answered fast.
Two-way texting with auto-acknowledgments
Families get an instant "message received," plus after-hours auto-replies so nobody feels ignored.
Appointment and visit texting
Reminders, ETA notifications, schedule change alerts, all confirmed by text.
Secure provider-to-provider messaging
Prescription clarification threads and photo sharing speed up pharmacy communication.
Automatic message archiving
Every conversation is timestamped, searchable, and exportable to the patient record.
A shared team inbox
Message routing, automated responses, templates, and task assignment for your office staff.
Built for Hospice. Backed by Real Compliance.
Standard SMS is not built for PHI.
Regular text messaging lacks the safeguards required under HIPAA. That's exactly why hospice agencies need a purpose-built platform, not a workaround. Falkon SMS is built with the safeguards hospice care demands.
End-to-end encryption on every message
User authentication and access controls
Full audit logs for every conversation
Remote device management for lost or stolen devices
Message retention policies aligned with healthcare recordkeeping requirements