The Problem
Where communication breaks down today.
Phone calls and email were never built for how fast I/DD care actually moves.
Missed appointments
No reminder reaches anyone in time, so individuals miss visits and revenue slips away.
Guardians left waiting
Medication changes and behavioral updates sit in a voicemail nobody checks.
DSPs impossible to reach
Staff are in the field all day and rarely open email until the shift is already over.
Hours lost to admin work
Your office spends the day dialing, leaving voicemails, and calling again.
What Falkon SMS Actually Does
Built for the coordination web unique to I/DD care.
Two-way texting
Guardians reply to medication and behavior updates in the same thread, in minutes.
MMS support
Images and emojis help individuals with ASD, speech, or hearing differences communicate at their own pace.
Scheduled reminders
Appointments, transportation, and medication times go out automatically. No staff time required.
Shared inbox
Guardian, DSP, case manager, and behavior analyst threads stay organized with visible ownership.
Group broadcast
Reach every guardian, DSP, nurse, and supervisor at once during a crisis or shift change.
Compliance built in
HIPAA-compliant messaging with access controls, audit trails, and easy opt-out.
Why Not Just Use Phone & Email?
They were never built for how fast IDD care moves.
Standard SMS
No dedicated account manager
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No compliance setup guidance
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No integration help with EHR/scheduling
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Support replies in days, not hours
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No built-in eSignature
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No secure chat or file sharing
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No signed BAA offered​​
Falkon SMS
Dedicated account manager, always reachable
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HIPAA-conscious setup guidance included
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Guided EHR & scheduling integration
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Under 1 hour average support response
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Built-in eSignature for forms and consents
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Secure chat and secure file sharing included
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Signed BAA provided
How It Works
Live in one day, not one quarter.
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01
Import your contacts
Bulk import guardians, DSPs, and case managers in minutes. No manual entry required.
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02
Set up your templates
Appointment reminders, consent requests, and medication alerts, ready to send or automate.
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03
Onboarding included
Your team sends its first message the same day, from a shared inbox everyone can see.
Minutes
for a text to get read, versus hours for a voicemail
1 inbox
for every guardian, DSP, and case manager on a case
Same day
to import contacts and send your first message
HIPAA Compliant SOC 2 Type I Certified Reviewed on G2 Reviewed on Capterra Featured on Product Hunt