Falkon SMS vs TextUs (Pricing, Features and Compliance Compared)

Falkon SMS and TextUs are both business texting platforms built for two way SMS conversations, but they are not built for the same buyer. TextUs is priced and positioned for larger sales, staffing, and recruiting teams that need deep ATS and CRM connections, with a required 12 month contract and no free trial. Falkon SMS gives small and mid sized businesses many of the same core texting features at a lower entry price, with HIPAA and SOC 2 compliance included on its paid plans and no long term contract required. 

If you searched for this comparison because you want a more affordable, compliance ready alternative to TextUs, Falkon SMS is worth a serious look. Below, we compare both platforms across pricing, features, compliance, integrations, and support so you can decide which one fits your team. 

What Is TextUs 

TextUs is a cloud based business texting platform built primarily for sales, staffing, and recruiting teams. It focuses on two way conversational texting, bulk SMS campaigns, workflow automation, and analytics, and it connects directly with CRMs such as Salesforce and HubSpot and ATS platforms such as Bullhorn, Workday, and Greenhouse. TextUs is a solid option for revenue teams that already run on one of those systems and need a texting tool that plugs straight in. 

What Is Falkon SMS 

Falkon SMS is a business texting platform used by healthcare providers, law firms, home care and hospice agencies, financial advisors, recruiters, and general small businesses across the US and Canada. It has been operating since 2021, is SOC 2 certified, and offers HIPAA compliant texting with a signed BAA on its Pro and Enterprise plans. Falkon SMS supports landline texting, VoIP texting, toll free texting, and native Microsoft Teams texting, alongside the two way messaging, campaigns, and automation features most teams expect from a texting platform. 

Falkon SMS vs TextUs at a Glance 

The table below summarizes how the two platforms compare on the features that matter most when choosing a business texting tool. 

Feature	Falkon SMS	TextUs
Starting price	$17.99/user/month (Essential), $14.99 billed annually	$99/month platform fee plus $0.02 per message (Essential)
Free trial	Yes, no credit card required	No free trial, demo only
Contract length	Month to month available, annual plan optional for savings	12 month minimum term on all plans
Two way texting	Yes, unlimited 1 to 1 texting on every paid plan	Yes
Group broadcast and campaigns	Yes, credit based group texting	Yes, campaign and automation tools
Shared team inbox	Yes	Yes
Keyword replies and automation	Yes	Yes
AI assisted messaging	Yes	Yes, AI Rewrite on Pro and above
HIPAA compliance with BAA	Yes, included on Pro and Enterprise plans	Not positioned as a HIPAA solution
SOC 2 certification	Yes	Not published
10DLC registration handling	Yes	Required, handled during setup
Landline, VoIP and toll free texting	Yes, all three supported natively	Not a core focus
Microsoft Teams texting	Yes, native integration	Not offered
CRM integrations	HubSpot, Clio, Webex	Salesforce, HubSpot
Secure file sharing	Yes	Not a core feature
Desktop and mobile apps	iOS, Android, Windows, macOS, Chrome	Web based platform
Best fit	SMBs, healthcare, legal, home care, recruiting, and regulated industries	Larger sales, staffing, and recruiting teams with deep ATS needs

Pricing Comparison Falkon SMS vs TextUs 

Pricing is usually the first thing that separates these two platforms, and it is one of the biggest reasons businesses search for a TextUs alternative. 

Falkon SMS Pricing 

• Free trial, no credit card required 

• Essential plan starts at $17.99 per user per month, or $14.99 per user per month when billed annually 

• Pro plan starts at $29.99 per user per month, or $24.99 per user per month billed annually, and includes HIPAA compliance with a signed BAA 

• Enterprise plan with custom pricing, a tailored SLA, and a dedicated success manager 

• Unlimited 1 to 1 texting on every paid plan, subject to a fair usage policy, plus group texting credits that never expire 

• 10DLC registration handled for a flat monthly fee, with an optional expedited option 

• Non profit organizations receive a 10 percent discount on paid plans 

TextUs Pricing 

• No free trial, only a live product demo 

• Essential plan starts at $99 per month platform fee, plus $0.02 per message, and includes 2 phone numbers 

• Pro plan starts at $199 per month platform fee, plus $0.02 per message, and includes 5 phone numbers along with ATS and CRM integrations 

• Enterprise plan with custom volume based pricing for high volume operations 

• All plans require a minimum 12 month term, and monthly billing is only available on a 12 month or longer commitment 

For a small team that wants to try business texting before committing budget to it, the difference is significant. Falkon SMS lets you start free and scale up per user, while TextUs asks for a signed 12 month agreement and a per message rate on top of the platform fee before you send your first text. 

Feature Comparison Deep Dive 

Two Way Texting and Shared Inbox 

Both platforms support real time, two way conversations and a shared team inbox so multiple team members can manage the same phone number without stepping on each other. This is table stakes for any modern business texting tool, and neither platform has a clear advantage here. 

Campaigns, Automation, and AI 

TextUs and Falkon SMS both support bulk campaigns, scheduled sends, keyword triggered auto replies, and AI assisted message drafting. TextUs bundles its AI Rewrite feature into the Pro tier, while Falkon SMS includes AI enhanced messaging as part of its standard feature set without pushing it behind an add-on. 

Compliance and Security 

This is where the two platforms diverge the most. Falkon SMS is SOC 2 certified and offers HIPAA compliant texting with a signed Business Associate Agreement on its Pro and Enterprise plans, which matters for healthcare, home care, hospice, and behavioral health teams. TextUs focuses on TCPA style consent management and opt-out handling but is not positioned as a HIPAA solution. If your team handles protected health information, that is a meaningful difference to weigh before choosing either platform. 

You can read more about how Falkon SMS approaches security in our secure business texting overview, and how we help teams stay ahead of carrier and legal requirements in our SMS compliance resource. 

Integrations 

TextUs offers deep, purpose built integrations with Salesforce, HubSpot, Bullhorn, Workday, Greenhouse, and Zapier, which makes it a strong fit for staffing agencies and sales teams already living inside one of those systems. Falkon SMS integrates with HubSpot, Clio, Microsoft Teams, Slack, and Webex, and is built so recruiting and sales teams can text directly from tools they already use every day. 

Channel Flexibility 

Falkon SMS supports landline texting, VoIP texting, and toll free texting as native options, along with a dedicated Microsoft Teams texting integration for organizations that already run their internal communication through Teams. TextUs is web based and does not focus on landline or VoIP text enablement in the same way. 

Who Should Use TextUs 

• Enterprise sales and staffing organizations that already run Salesforce, Bullhorn, Workday, or Greenhouse 

• Teams with the budget and volume to justify a 12 month commitment 

• Businesses that do not need HIPAA level compliance 

Who Should Use Falkon SMS 

• Small and mid sized businesses that want to try business texting risk free before paying 

• Healthcare, home care, hospice, behavioral health, and legal teams that need HIPAA compliant texting with a signed BAA 

• Recruiters and sales teams that want two way texting, campaigns, and automation without a long term contract 

• Organizations already using Microsoft Teams, Webex, Clio, or HubSpot that want texting built into that workflow 

Falkon SMS vs TextUs Pros and Cons 

Falkon SMS Pros 

• Lower starting price with a free trial and no long term contract 

• HIPAA compliant texting with a signed BAA and SOC 2 certification 

• Landline, VoIP, and toll free texting supported natively 

• Native Microsoft Teams texting integration 

Falkon SMS Cons 

• Fewer out of the box ATS integrations than TextUs for large staffing operations 

TextUs Pros 

• Deep, purpose built ATS integrations for staffing and recruiting at scale 

• Strong analytics and reporting for high volume sales teams 

• Established track record with large enterprise customers 

TextUs Cons 

• No free trial, and a required 12 month contract on every plan 

• Per message pricing on top of the monthly platform fee 

• Not positioned as a HIPAA compliant solution 

See Falkon SMS in Action 

Compare features side by side and find out how much your team could save by switching from TextUs. No long term contract, no setup fees, and a free trial to start. 

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TextUs Alternatives Beyond Falkon SMS 

Falkon SMS is not the only platform worth comparing against TextUs. Depending on your industry and budget, tools such as Podium, SimpleTexting, and EZ Texting are also common alternatives, each with a different focus, from review management to pure SMS marketing. For a broader look at how the leading platforms stack up in 2026, see our roundup of the best business texting platforms for 2026. If your priority is a HIPAA compliant, budget friendly platform with real customer support, Falkon SMS remains the strongest overall alternative to TextUs. 

How to Switch From TextUs to Falkon SMS 

1. Export your existing contacts, message templates, and saved replies from TextUs. 

2. Start a free Falkon SMS trial and set up your phone number, whether that is a new number, a ported number, or your existing landline or VoIP line. 

3. Import your contact list and rebuild your most used templates inside Falkon SMS. 

4. Connect your CRM or helpdesk, such as HubSpot, Clio, or Microsoft Teams, so conversations stay in one place. 

5. Run both platforms in parallel for a short overlap period, then cancel TextUs once your team is fully comfortable in Falkon SMS. 

Falkon SMS vs TextUs Frequently Asked Questions 

Is Falkon SMS cheaper than TextUs 

Yes. Falkon SMS starts at $17.99 per user per month with a free trial and no required contract ($14.99 per user per month if 12 month commitment), while TextUs starts at $99 per month plus $0.02 per message and requires a 12 month commitment. 

Does Falkon SMS integrate with the same CRMs as TextUs 

Partially. Both platforms integrate with HubSpot. TextUs adds Salesforce, Bullhorn, Workday, and Greenhouse, while Falkon SMS adds Clio, Microsoft Teams, Slack, and Webex. The right choice depends on which systems your team already uses. 

Is TextUs HIPAA compliant 

TextUs is not marketed or positioned as a HIPAA compliant platform. Businesses that handle protected health information, such as healthcare providers, home care agencies, and behavioral health centers, typically need a platform like Falkon SMS that offers a signed Business Associate Agreement. 

Can I use Falkon SMS for recruiting like TextUs 

Yes. Falkon SMS supports two way texting, group broadcast campaigns, templates, and keyword automation, which cover the core workflows recruiters use TextUs for today, without the 12 month contract. 

Does TextUs offer a free trial 

No. TextUs does not currently offer a free trial. Businesses can book a live demo, but a paid, 12 month contract is required to start using the platform. 

What is the best TextUs alternative in 2026 

For businesses that want a lower starting price, a free trial, HIPAA compliance, and no long term contract, Falkon SMS is one of the strongest TextUs alternatives available in 2026, particularly for healthcare, legal, home care, and small to mid sized recruiting and sales teams. 

Does Falkon SMS require a long term contract 

No. Falkon SMS offers monthly plans as well as an annual option that saves up to 20 percent. There is no 12 month minimum term like TextUs requires. 

Falkon SMS vs TextUs Summary 

TextUs is a capable platform for large sales and staffing organizations that already run on Salesforce, Bullhorn, or Workday and are ready to sign a 12 month contract. Falkon SMS gives most other businesses, especially those in healthcare, legal, home care, and recruiting, a lower cost, HIPAA compliant, contract free way to get the same core texting experience. If you are comparing the two, start with a free trial and see how Falkon SMS fits your workflow before you commit to anything long term.

Ready to Switch From TextUs 

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