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Fulfillment Policy

1. Introduction

This Fulfillment Policy outlines the terms and conditions related to refunds and cancellations for our SaaS application. By subscribing to our services, you agree to the terms of this policy.

2. Payment and Refund Policy

2.1 Non-Refundable Payments

  • All payments made for the subscription to our SaaS application are non-refundable. Once a payment has been processed, it cannot be returned under any circumstances.

2.2 Exception for System Outages

  • In the event of a system outage that significantly disrupts your ability to use our services, a portion of your payment may be eligible for a refund. The specific portion to be refunded will be determined based on the duration and impact of the outage.

3. Requesting a Refund

3.1 Eligibility

  • To be eligible for a refund due to a system outage, you must submit a refund request.

3.2 How to Request a Refund

  • Refund requests must be submitted within 30 days of the outage. To request a refund, please contact our customer support team with the following information:

    • Your account details

    • A detailed description of the outage

    • The duration of the outage

3.3 Processing Refund Requests

  • Upon receiving your refund request, we will investigate the reported outage. If we confirm that a significant outage occurred, we will process your refund. Please note that the refund amount will be prorated based on the duration of the outage.

4. Cancellation Policy

4.1 Subscription Cancellation

  • You may cancel your subscription at any time. However, please note that canceling your subscription will not result in a refund of any pre-paid fees. Your access to the SaaS application will continue until the end of your current billing period.

4.2 How to Cancel

  • To cancel your subscription, please follow the instructions provided in your account settings or contact our customer support team for assistance.

5. Changes to This Policy

  • We reserve the right to modify this Fulfillment Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund and cancellation terms.

6. Contact Us

  • If you have any questions or concerns regarding this Fulfillment Policy, please contact our customer support team at

By subscribing to our SaaS application, you acknowledge that you have read, understood, and agreed to this Fulfillment Policy.

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