Updated: Jun 9
Are you looking for an alternative to Zipwhip that can provide you with more value at less cost? Well, here is the good news! It has become an easy decision now. We at Falkon SMS provide you with a landline texting service with every essential feature at an affordable price.
See how Falkon SMS compares to Zipwhip on features here.
Zipwhip was recently acquired by Twilio and they have stopped onboarding new customers via Zipwhip. Recently they announced that they are shutting down service to their existing customers by December 1, 2022.
This means that customers who are using Zipwhip are transferred to a monthly plan after December 2021 and all operations will be shut by December 2022. Most of the customers on Zipwhip are wondering and searching for an alternative for their business texting needs. Looks like you have come to the right place! Let us explore why Falkon SMS can be more than a Zipwhip alternative for you.
Why is Falkon SMS a better alternative to Zipwhip?
Let's see why Falkon SMS is the best alternative!
Text enable your existing business phone numbers
Your customers are already calling your landline, VoIP, or toll-free business numbers. Falkon SMS can text enable those existing business numbers. Now your customers can reach out to your business via "text or call”.
"Personalization is when you go into a bar and sit down, and the bartender puts a whiskey in front of you without having to ask what you want." - Jeff Bezos
You can personalize messages by inserting customer information tags like first name, last name and many more.
Bored of plain texting? We hear you. We support emojis to make your conversations more interesting. Add fun and emotions to your text messages.
“Sometimes, things may not go your way, but the effort should be there every single night.” - Michael Jordan
Do you want to send the same message to multiple contacts at the same time? You can now send it using the group texting feature to groups of up to 100 contacts. You can also include custom tags to make the messages more personalized.
Enhance your business texts with media. You can express your thoughts better by including rich media in your messages such as audio, video, images, gif, pdf and much more to your contacts.
Related: SMS vs MMS Marketing
Do you have a lot of contacts to add? There is no limit on the number of contacts you can add. No need of adding contacts manually either. Use the Import feature to import contacts in bulk and easily store information like phone numbers, emails, names and more.
Each message is tagged with a user. Now you know which of your employee is interacting with a particular customer, so there will be no confusion among your teams.
Notifications and alerts
You can receive notifications whenever you receive a new message so that you won’t miss out on anything. You will also receive in-app alerts if your connection is interrupted or your account is low on credits.
"The only real difference between one organization and another is the performance of its people." - Peter F. Drucker
You can assign up to five users to a phone number. Each user will get unique login credentials. You can assign and remove any user to a phone number at any given point in time.
Centralized control center
The organization admin can access all the phone numbers which include landline, toll-free and VoIP numbers at a single place. The admin gets complete control over the usage and recharge of all phone numbers.
This feature lets the organization admin transfer add-on credits between any accounts within the organization.
“A compliance plan shows you have a system of checks in place.” – Bruce Blehart
First Contact message
We created an organization-wide, system-generated message that’s delivered to customers and leads upon the first text informing them that they can opt-out at any time.
Your contacts can opt-out of your messages by simply texting STOP to your business number. This will help you to keep track of customers opting out and help you in reducing costs.
"Information is the oil of the 21st century, and analytics is the combustion engine.” – Peter Sondergaard
Our ever-evolving dashboard gives you real-time statistics of your usage for different periods. With the help of the dashboard, you can monitor and optimize your usage and keep track of your users.
"Automate is solving the problem once and then putting it on auto-pilot." - Michael Hyatt
Wish to send a reminder on Sunday? But not in a mood to work on a Sunday? We have got you covered with our 'schedule message' feature. All you need to do is compose the text, schedule the date and time, and leave the rest to us!
You can assign a default message to be sent outside of your business hours. You can enable or disable the auto-replies according to your convenience.
You can automate a reply based on the keyword/phrase in the text message you receive. Create a Keyword, e.g. “Reservation” that triggers an automatic reply any time a customer texts you that word.
Text your customers anytime from anywhere using the web, desktop, mobile, and MS Teams Falkon SMS applications.
Many more features (such as Templates, Reports, etc.) have been released after this blog was written. You can schedule a free demo for a glimpse of Falkon SMS.