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A Comprehensive Guide to Sending SMS via Microsoft Teams

Updated: 6 days ago

a person sending SMS with his desktop via MS Teams

Over the years, Microsoft Teams has quickly become one of the most well-known collaboration tools for business environments. In particular, people familiar with Microsoft Teams are aware of the rich set of features for team chats, video conferences and file-sharing but many are not aware of the fact that it supports text messaging with the help of the Short Message Service (SMS).

This feature can be a game changer for businesses who want to send information to clients or employees who may not access the Teams app on regular basis. In this detailed tutorial, we will describe all the features and details that you may want to consider when using Microsoft Teams to send SMS. 

Getting Started with SMS in Microsoft Teams

Before you can start texting via Microsoft Teams, the first prerequisite is to have calling plans set up through either Direct Routing or the Operator Connect option. This setup allows Teams to handle SMS messaging efficiently and ensures that you can seamlessly send texts to your contacts.

Understanding Calling Plans

Calling Plans are essential for enabling SMS functionality in Microsoft Teams. These plans allow you to connect to the public switched telephone network (PSTN) to make and receive phone calls and SMS messages. But, getting the calling plans directly from Microsoft doesn’t let you text enable the numbers on there calling plans. The way around is to either go the following 2 options:

  • Direct Routing: This option allows you to connect your existing telephony infrastructure to Microsoft Teams. It offers greater flexibility and control over your call routing.

  • Operator Connect: This is a more straightforward option where a third-party telecom operator connects your phone system to Teams, handling the infrastructure on your behalf.

Setting Up Calling Plans

  1. Choose Your Provider: Select either a Direct Routing partner or an Operator Connect service that meets your needs.

  2. Configure Your Account: Follow the provider's instructions to configure your account and connect it with Microsoft Teams.

  3. Port Your Number: If you are moving an existing number to Teams, you will need to port it. This process involves transferring your number from your current provider to the new Teams-based service.

New to Teams or Porting Your Number? If you are new to Microsoft Teams or need to port your number, follow this MS Teams SMS guide to learn what steps need to be taken. This resource will walk you through the setup process, ensuring that your SMS capabilities are fully functional.

Advantages of Sending SMS through the MS Teams

Unified Communication

Because SMS can also be sent through MS Teams, Companies will be able to merge all modes of communications including e-mail, chat, video call and SMS. This unification also makes the management of messages easier and also guarantees that all the messages passed/ received are documented and retrieved easily.

Improved Engagement

It is used that whereas emails have a problem of low opening and rarely get a response, text messages have a high opening and response rate. From the above analysis of applying SMS in business, it is evident that organisations stand to enhance their connection with customers and personnel as well as guarantee that all message conveyed are promptly acknowledged as desired.

Streamlined Workflows

Another integration benefit is the possible enhancement of workflows that include notifications, reminders, and alerts to recipients’ mobile phones using the Teams and SMS integration. It also can improve efficiency and make the communication proper.

Latest Guidelines for Using SMS in Microsoft Teams

To make the most of your SMS integration with MS Teams, follow these best practices:

Clear and Concise Messaging

  • Keep It Short: Due to the characters limitation, one is restricted to what he or she wants to say in an SMS.

  • Include a Call to Action: Categorically use a call to action to indicate what you expect the recipient to do following the message.


  • Use Names: Ensure that the messages are more person specific with the receiver’s name.

  • Segment Audience: Segment your messages to provide relevant content to those particular groups or the segment of the population you are interested in.


  • Obtain Consent: Before sending any SMS make very sure that those on the list have given you permission to do so.

  • Provide Opt-Out Options: Include information on how the recipient can reply to the sender to be removed off the mailing list.

Security and Compliance Considerations

When sending SMS messages via MS Teams, it’s important to consider security and compliance:

Data Protection

  • Encryption: Make it worthwhile that messages are encrypted when in transmission, and in storage.

  • Secure APIs: SMS service api used as candidate and it has been obtained from reliable web sites.

Regulatory Compliance

  • GDPR: Observed GDPR guidelines if you are processing data of citizens belonging to the EU.

  • TCPA: Be compliant to the TCPA regulations in the United States of America.

Troubleshooting Common Issues

Here are some common issues you might encounter when sending SMS via Teams and how to resolve them:

Message Delivery Failures

  • Incorrect Numbers: Check your phone numbers.

  • Service Outages: If you are having problems contacting the support of SMS service provider, then it is better to check if the service provider is down.

Integration Issues

  • API Errors: Make sure you use the right API keys or the right credentials.

  • App Configuration: Check the application settings again in Teams to see what options were present.

Future Trends in SMS and Microsoft Teams Integration

Thus, later developments to SMS and MS Teams can be expected as technology progresses. Some future trends include:

AI-Powered Messaging

  • Chatbots: Applies AI for responding to inquiries and managing the customers.

  • Smart Scheduling: AI can complement the other by determining the right time that messages should be sent to increase the engagement rate.

Enhanced Analytics

  • Detailed Insights: This allows you to get more detailed information concerning the delivery of the messages and the number of people who opened the messages together with their response.

  • Predictive Analytics: Thus, using data, it is possible to determine the best time and the most effective way to get in touch with the audience.


Microsoft Teams has evolved into a versatile collaboration tool, now supporting SMS messaging via third-party SMS marketing solutions alongside its core features like chats, video conferencing, and file-sharing. This guide explains how businesses can leverage this capability by setting up calling plans through Direct Routing or Operator Connect. The integration of SMS with Teams facilitates unified communication, improved engagement, and streamlined workflows.

Best practices for SMS use include keeping messages clear, personalizing content, and ensuring compliance with data protection regulations. Looking ahead, future trends may include AI-powered messaging and enhanced analytics, further enhancing the functionality of SMS within Teams.

It demonstrates how integrating SMS with Microsoft Teams can greatly enhance communication effectiveness and boost overall engagement within your organization. By adhering to the instructions and procedures outlined in this guide, you will be well-equipped to ensure SMS functions smoothly within Teams, delivering messages to the right people at the right time.

In short, Microsoft Teams' SMS integration allows businesses to unify their communication channels, improving engagement and efficiency. By setting up calling plans and following best practices, companies can effectively leverage SMS for enhanced communication. Future developments like AI integration and advanced analytics promise even greater potential for this feature.

Need help in getting texting for your MS Teams number? Reach out to Falkon SMS experts for queries and a free demo session!

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