Insurance has always been a part of our lives, making a difference when we most need it. As a result, there has always been an unspoken personal relationship between you and your customers. However, due to the evolution of the insurance industry, some companies are unable to keep up with their consumers and are stuck somewhere in the middle.
To maintain this relationship, you must communicate with your customers frequently. You want your customers to feel valued and loyal to you (88% of insurance customers demand more personalization from providers).
Hence there is a need for texting (Since it is a proven fact that texts have a higher open rate and a response rate than Email and Phone). So, texting comes as your savior who can solve all your problems.
We are now aware of the importance of texting. However, sending individual messages to several people may be time-consuming for some of you. This blog contains the solution to this problem. In this article, you can have access to plenty of pre-built business texting templates to make your insurance SMS marketing campaign a success.
SMS templates for Insurance agencies
01. Appointment reminder
Appointment reminders are quite helpful as they can prevent customers from making any other commitments to avoid any clash. If the customers wish to postpone or cancel the appointment, they can do so via these texts.
Hello [customer],
Thank you for booking an appointment with [business name]. Looking forward to speaking with you at [time] on [date]. Feel free to reply in case of any queries.
02. Follow up after Appointment
Converting a lead is important, so to ensure that you have cleared all your customer's queries, you can send this text message and request a meeting for further discussion.
Hello [customer],
Thank you for speaking with me over the phone earlier. I hope I've answered all your queries about the policy. Please let me know the best time for you to finalize the policy.
03. Customer service follow-up
The first step in onboarding your consumer is to answer their questions as soon as possible. So, deliver this message to your customers if they have questions and want to contact your customer service.
Hello [customer],
Thank you for contacting [business name]. We'll connect you to our customer service shortly.
[website link].
04. Policy Change
When it comes to informing your clients about the status of their policies, sending a simple Policy Update message can go a long way. They can also review their policy and download the updated terms.
Hello [customer],
Your policy terms have been updated. To review the update, please log in to your account at the website [website link].
05. Payment Reminder:
It is important to send payment reminders to your customers so that they can pay their premiums on time and avoid late fees.
Hello [customer],
The premium for policy number [POLICY NUMBER] of [PREMIUM AMOUNT] is due on [DATE]. Pay your premium online at [WEBSITE LINK]
06. Payment Overdue
Overdue payments can have an impact on your relationship with your customers. To minimize the impact, you can send reminder texts to your customers regarding their due payments.
Hello [customer],
We haven't received your payment for policy number [number] for [$200]. Please make payment as soon as possible.
07. Receipt
Having online invoices reduces the amount of hardcopy clutter thus, it is easier for your customers to arrange their invoices better.
Hello [customer],
You have successfully paid your premium for policy number [number] for [$400]. You can get your invoice at [website link].
08. Birthday Wishes
Make your insurance customers feel valuable by sending them Birthday wishes.
Happy Birthday [customer name],
May the finest things come your way. Thank you for being a valued customer of [business name]
09. Festival Celebration
Celebrate the happiness of festivals along with your customers and show that you are always present with your customers.
Happy New Year [CUSTOMER NAME],
May this year bring new happiness, new goals, new achievements, and a lot of new inspirations to your life.
10. Promotional Offer
Maintain a constant relationship with your customers by offering them personalized promotional offers for their next purchase.
Hello [CUSTOMER NAME],
You got a [$20] complementary voucher with your policy number [number]. Redeem before it expires at [website link].
