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MS Teams Channel Conversations: A Comprehensive Guide

Updated: Oct 12, 2023

A business send a text to one of their customers via MS Teams channels

In today's fast-paced digital world, communication tools have become the backbone of remote and collaborative work environments.

Microsoft Teams is one such platform that has gained immense popularity for its ability to streamline communication, enhance productivity, and foster teamwork.

While most users are familiar with the basics of chatting one-on-one in Teams, many are unaware of the powerful feature known as "Channels."

In this guide, we will explore how to text through MS Teams channels effectively and make the most of this versatile collaboration tool.

What are MS Teams channels?

Before we dive into the details of texting through channels, let's clarify what channels are in Microsoft Teams.

In Teams, channels are like dedicated discussion boards within a team where team members can communicate, share files, and collaborate on specific topics or projects. Or even you can message your customers from MS Teams channels.

Channels help organize conversations and keep discussions focused on a particular subject.

Every team has a General channel by default, but you can create additional channels based on your team's needs.

Here's how you can create a channel in Microsoft Teams:

  1. Open Microsoft Team: First, navigate to the team you want to create a channel for.

  2. Click "More options" (⋯): In the team's sidebar, you'll find the "More options" button. Click on it to access additional features.

  3. Select "Add channel": Choose the "Add channel" option from the menu.

  4. Name the channel: Give your channel a name and, if desired, provide a description to help team members understand its purpose.

  5. Choose privacy settings: You can make the channel public (open to all team members) or private (accessible to specific team members).

  6. Click "Add": Once you have configured the channel settings, click the "Add" button to create the channel.

Now that you have created your channel, let's explore how to effectively communicate through it.

How to text through MS Teams channels

Texting through MS Teams channels is a straightforward process, but it comes with plenty of features and capabilities to enhance your communication and collaboration. Here's a step-by-step guide on how to text through MS Teams channels:

Step 1: Select the Channel

To start a conversation in a specific channel, follow these steps:

  • Open Microsoft Teams: Launch the Teams application on your computer or mobile device.

  • Navigate to the Team: Locate the team that contains the channel you want to communicate in.

  • Choose the Channel: Click on the desired channel within the team to open it.

Step 2: Start a New Conversation

Once you're in the channel, you can begin a new conversation:

  • Compose a Message: At the bottom of the channel window, you'll find a text box labeled "Start a new conversation." Click on it to start typing your message.

  • Type Your Message: Type your message in the text box. You can format your text, add emojis, and use @mentions to notify specific team members.

  • Attach Files: To share files or documents, you can click on the paperclip icon in the message box and select the file you want to upload.

  • Use Formatting Options: Teams also allows you to format your messages using options like bold, italic, bullet points, and more. You can access these formatting tools from the message composition toolbar.

Step 3: Mentioning Team Members

One of the key features of MS Teams is the ability to mention team members in your messages, ensuring they receive notifications and are alerted to important information.

To mention a team member, use the "@" symbol followed by their name. As you start typing a team member's name, Teams will provide suggestions, making it easy to select the right person.

Step 4: Reply to Messages

Conversations on Teams channels often involve multiple messages and responses. To reply to a specific message:

  • Hover Over the Message: Hover your cursor over the message you want to reply to.

  • Click the "Reply" Button: A reply button (represented by a curved arrow) will appear. Click on it.

  • Compose Your Reply: A message box will open below the selected message, allowing you to compose your reply.

Step 5: Use Emoji Reactions

Emoji reactions are a quick and expressive way to respond to messages in Teams. To add an emoji reaction:

  • Hover Over a Message: Hover your cursor over the message you want to react to.

  • Click the Emoji Icon: An emoji icon (smiley face) will appear. Click on it to select an emoji reaction.

  • Choose Your Emoji: Pick the emoji that best represents your reaction to the message.

Step 6: Pin Important Messages

In a busy channel with lots of messages, it can be challenging to keep track of important information. MS Teams allows you to pin important messages to the top of the channel for easy reference. To pin a message:

  • Hover Over a Message: Hover your cursor over the message you want to pin.

  • Click the "More options" button (⋯): This button will reveal additional message options.

  • Select "Pin": Click on the "Pin" option to pin the message to the channel.

Step 7: Format your messages

MS Teams channels have the ability to format your messages with precision. This will allow you to make your messages more visually appealing and organized.

  • Expand text box: Click on the format button with a pencil icon on the message compose box.

  • Choose styles: Pick your favorite text format and add styles to your text message such as bold text, italic text, underlined text, bullet points, etc. You can even add hyperlinks, change font color and font sizes, insert tables, and more.

Step 8: Share images and other media with customers

Simply click on the attach files icon to upload any images or other multimedia files to share with your customers or team members.

Advanced messaging features in MS Teams channels

advanced texting features in Teams channels

Within Teams channels, messages come packed with advanced messaging capabilities that empower you to:

  • Control replies: You have the authority to lock down who can respond to your messages, ensuring conversations stay on track and focused.

  • Announcements: Transform a standard chat into a prominent announcement, making important information stand out from the chatter.

  • Broadcast across channels: Easily share the same message across multiple channels, ensuring that everyone who needs to see it gets the information they require.

  • Structured messages: Create messages with clear subjects and content, helping recipients quickly grasp the purpose and context of your communication.

These features add flexibility and depth to your channel messages, facilitating more effective communication within your Teams environment.


Microsoft Teams channels are a powerful feature for organized and efficient communication to collaborate with your team members and customers.

By following the steps outlined, you can make the most out of Teams channels and enhance your team's collaboration and productivity.

Whether you're working on a project, discussing important updates, or sharing files, MS Teams channels offer a centralized and organized space for all your team's communication needs. So, start leveraging the full potential of MS Teams channels and watch your team's efficiency and collaboration soar.

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