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Can You Text from a Business Phone Number?

a business owner texting a client from a business nu,ber

Texting has become one of the most efficient ways to communicate, not just in personal life, but increasingly in business as well. But one question comes up repeatedly: "Can you text from a business number?" The short answer: Yes, you can. But how you go about it matters.


This article explores the ins and outs of texting business numbers, including what kinds of numbers can be used, how to enable them, and why it's essential for modern businesses. Whether you're a small clinic, a law firm, or a large enterprise using VoIP systems like Webex or Microsoft Teams, this guide will help you understand how to meet your customers where they are: on their phones.



Why This Question Even Exists


Many businesses still rely on traditional communication channels such as: calls, emails, or even fax. When text messaging entered the business landscape, it brought both convenience and confusion. Unlike mobile phones, most business numbers (like landlines or VoIP) aren’t naturally equipped for texting.


So, when a customer tries to text your main business number and gets no response, it creates a disconnect. This leads to lost leads, missed support inquiries, and a perception of being inaccessible. In today’s on-demand world, that perception can cost you customers. 


Texting is now the preferred communication method for over 65% of customers under 40, and 90% of text messages are read within 3 minutes. It's faster, easier, and more direct than email or phone calls.



What Types of Business Numbers Can Be Texted?


Landline numbers


Most landlines cannot receive text messages by default. However, the landline numbers can be text-enabled using a business texting platform like Falkon SMS. Once enabled, messages sent to your landline can be received and responded to from a dashboard or app.


You don't need to change or advertise a new number. Customers can reach you via the number they already trust.


VoIP numbers


VoIP services (like Microsoft Teams, Webex, or RingCentral) offer digital numbers that often support texting, but usually only within their platform. With Falkon SMS, these VoIP numbers can be made text-compatible for customer communication across devices and teams.


Toll-free numbers


Yes, even toll-free numbers (e.g., 1-800 numbers) can be text-enabled. This is particularly helpful for support teams or marketing departments managing high volumes.


Text-enabling toll-free numbers is a great option for national businesses, franchises, and customer care centres.


Microsoft Teams numbers


Microsoft Teams phone numbers are typically VoIP-based and are primarily designed for internal calling and collaboration. However, by default, they do not support external SMS messaging.


With Falkon SMS, Microsoft Teams numbers can be text-enabled for two-way communication. Once enabled, teams can send and receive text messages directly through a centralized dashboard. No need for third-party apps or device switching.



How to Text-Enable Your Business Number


Text-enabling your number doesn’t require switching providers or overhauling your phone system. It’s a simple, secure, and fast process.


Step 1: Check eligibility


Use a lookup tool or contact your texting provider (like Falkon SMS) to determine if your number can be enabled.


Step 2: Choose a texting platform 


Select a provider that supports number registration, carrier compliance, and integrations with your CRM or communication tools.


Step 3: Register for 10DLC


U.S. carriers now require 10DLC (10-digit long code) registration for all business SMS traffic. Falkon SMS simplifies this process, handling brand and campaign registration on your behalf.


Step 4: Setup inbox, contacts, and templates


Once enabled, your team can manage conversations from a shared inbox, tag conversations, use message templates, and view message history.


Step 5: Promote your number


Let customers know they can now text you. Update your:


  • Website contact page 

  • Email signatures 

  • Google My Business listing 

  • Social media bios 

  • In-store signage 



Benefits of Text-Enabling Your Existing Number


One number, two channels


Using your existing number for both calls and texts creates a consistent and professional experience.


Faster response time


Text messages get opened and responded to faster than any other communication channel, making it ideal for support and sales.


Increased trust and recognition


Customers are more likely to respond to a number they already recognize than an unfamiliar shortcode or a new local number.


Boosted productivity


Texting allows teams to handle multiple conversations at once and reduces the back-and-forth typically seen in email.


Enhanced compliance


Text platforms like Falkon SMS ensure you follow TCPA and HIPAA guidelines, offering peace of mind.



Can You Text From Tools Like Clio, MS Teams or Webex?


With the right integration, yes.


Falkon SMS offers deep integrations with Clio (legal practice management), Microsoft Teams and Webex (VoIP collaboration), allowing users to:



This turns your existing systems into multi-functional communication tools without the need for toggling between apps.



Final Thoughts: Make It Easy for Customers to Reach You


Texting a business number is not only possible, it’s quickly becoming essential. In 2025, customers expect fast, convenient communication, and if your business number can’t accept texts, you’re missing out on meaningful engagement and potential revenue. Whether you use a landline, VoIP, toll-free number, or even Microsoft Teams, enabling text messaging is easier than ever with platforms like Falkon SMS.


By text-enabling your existing number, you maintain consistency, improve response times, and enhance customer trust, all while staying compliant with regulations. As communication habits evolve, businesses that adapt will build stronger relationships and stand out in a crowded market. If you're not texting your customers yet, now is the time to start.

 
 
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