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Why MS Teams Texting is Perfect for Startups?

Updated: 6 days ago

how startups using texting

A strong tool like Microsoft Teams SMS can make it easier and more productive for startups to communicate. It is a well-known platform for collaboration that provides several functions, such as video conferencing, chat, file sharing, and more. Sending and receiving SMS texts with the help of a third-party SMS platform is one of the Teams' lesser-known functions. Since it makes it easier and more effective for them to communicate with clients and staff, this feature can be very helpful for new businesses.

In this blog, we will get to know more about the use of MS Teams texting for startups.

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What is MS Teams SMS?

Being able to deliver and receive messages via text (SMS) straight from the Microsoft Teams platform is referred to as MS Teams SMS. As we all are aware, Microsoft Teams is a platform-specific unified communication tool designed specifically for business communications. It serves as a centralized location for all communication methods, including texting, calling, video conferencing, etc.

Although text messaging is not directly supported by Microsoft Teams, there are methods like using third-party applications like Falkon SMS to let your workers send SMS messages to clients even if they do not have the Teams app loaded.

How to use MS Teams SMS for Startups?

There are many usages of MS Teams SMS, some of them are mentioned below

Urgent notifications

Use MS Teams SMS to quickly convey emergency alerts and crucial information to the entire team in urgent situations to facilitate quick response and collaboration. SMS turns as a vital tool for crisis communication, ensuring an efficient team reaction.

Schedule alerts

To make sure that team members are informed of forthcoming meetings and are well prepared, send meeting reminders and notifications with Microsoft Teams messaging. This reduces the possibility of missed meetings and increases overall meeting effectiveness.

Updating tasks

Use Teams texting to send brief project updates, keeping the team up to date on announcements, milestones, and progress. This encourages collaboration by fostering transparency and ensuring that everyone is on the same page.

Customer interaction

You can share updates, documents, and appointment confirmations with customers, partners, and vendors outside of the company by texting via MS Teams. Through the provision of a smooth and timely communication channel, this improves client relationships.

Feedback gathering

Using MS Teams SMS, run brief polls or surveys to quickly get input from team members or clients on various elements of projects or operations. This flexible feedback loop encourages continual development and adaptability to changing needs.

Assignment of tasks

Use SMS inside MS Teams to effectively assign tasks or delegate duties, especially for urgent or brief task assignments that call for immediate action. Task management is streamlined as a result, guaranteeing an agile and proactive workflow.

What are the benefits of using MS Teams SMS for Startups?

MS Teams SMS can be a valuable tool for startups looking to streamline communication, improve customer engagement, and boost team productivity. The following are some benefits of using MS Teams texting for Startups:

Centralized IT system

Using SMS-enabled MS Teams, organizations can have a single communication system eliminating separate devices for calling and messaging. Thus, a single robust IT system can manage all information.

Stronger customer relationships

As MS Teams texting is a 2-way communication, the business can enhance its relationship with each customer, thus creating brand loyalty. Further, companies can immediately address any queries, and the response rate is high concerning text messages.


Since enabling SMS in Teams requires direct routing, businesses can have the dual advantage of making and receiving voice calls from external phone numbers and sending and receiving SMS. Moreover, direct routing has the benefit of providing cost-effective, customized plans with seamless service.

Enhanced security

Startups can make use of the strong security features in the Microsoft suite by using MS Teams for SMS. This further enhancement guarantees information security, which is essential for companies managing sensitive data and navigating legal compliance obligations.

Multi-Device adaptability

By enabling team members to have text-based conversations from any device, SMS integration gives startup communication flexibility. Because of this accessibility, communication is not restricted by physical location, allowing startups to handle the variety of work situations they face, including remote work.

Instant mobility

The addition of SMS capabilities to MS Teams gives startup communication a real-time motion. Startups can make quick decisions, react quickly to changing circumstances, and retain a flexible operational strategy in their fast-paced environment thanks to their agility, which turns into a strategic asset.

Best Practices for Optimizing Your Startup Goal with MS Teams SMS

Here are some of the best practices for optimizing your startups with MS Teams texting. By following these best practices, you can leverage MS Teams SMS to achieve your startup's goals and improve overall communication and engagement.

Adaptation to workflow instruments

Examine the integration options for the other workflow tools your startup works with. Connecting MS Teams SMS to project management or workplace applications improves overall effectiveness. Through process simplification and easy information transfer between platforms, this integration streamlines operations.

Analysis of data

You won't be able to determine the success of your SMS campaign if you can't gain insights into it. However, you can grab a report on the SMS campaign from SMS platforms, giving you information such as how many SMS were sent and how many were successfully delivered.

To further optimize your SMS marketing efforts in the future, it's critical to monitor the effectiveness and performance of your SMS campaign.


One of the best strategies to draw in customers is to send them personalized texts and limited-time incentives. Who doesn't enjoy deals and discounts, after all? But what if you could provide clients with a personalized invitation to buy your products? Your chances of turning leads into business can be considerably improved by doing this.

SMS automation

One of the secrets to effective SMS marketing campaigns is automation. Businesses can automate a variety of operations via SMS, like sending welcome messages, setting up automated responses, configuring responses for specific phrases, etc. Businesses can send out-of-hours responses with the aid of SMS automation.

Gather feedback

To learn more about the efficacy of MS Teams SMS, establish an ongoing feedback cycle. Ask your team members for feedback frequently to learn how it affects workflow, teamwork, and goal achievement. Utilize this input to modify and enhance communication techniques.

Distant interaction

Using MS Teams SMS promotes a vibrant culture of distant working. Encourage team members to use SMS for speedy communications, which will create the sense of urgency necessary for startups with scattered or remote employees. This method encourages instantaneous decision-making regardless of location.


In the end, texting via MS Teams serves as an effective partner for startups overcoming the challenges of expansion by streamlining the frequently disorganized environment of communication. For your startups, adding SMS support to Microsoft Teams might be a game-changer. It improves real-time communication, broadens your consumer base, encourages better collaboration, and assures the security of sensitive data.

A decision to commit to a more integrated, responsive, and successful journey in the difficult world of startups is made while choosing MS Teams SMS. It's a revolution in how companies communicate, turning every connection into a step in the right direction.

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