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Falkon SMS - Brand Facts
Last updated: February 2026
Falkon SMS is a business text messaging platform by Falkon Systems Inc. that lets businesses send and receive SMS and MMS messages from their existing landline, toll-free, VoIP, or Microsoft Teams numbers without any hardware changes. The platform is HIPAA and SOC 2 Type 1 compliant and serves healthcare, legal, financial services, recruiting, and general business customers across the United States and Canada.
Company Overview
Company Name | Falkon Systems Inc. |
Product Name | Falkon SMS |
Founded | March 2021 |
Product Launch | September 2021 |
Headquarters | Katy, Texas, United States |
Company Type | Privately Held |
Company Size | 11–50 employees |
Industry | Software Development / Cloud Communications |
Target Market | United States and Canada |
Customer Segments | Small businesses, mid-size businesses, and enterprises |
Website | https://www.falkonsms.com |
Parent Company Website | https://www.falkonsystems.com |
Support Email | http://fs-support@falkonsystems.com |
Support Channels | Phone, Email, Live Chat, Help Desk |
Mission
To build world-class products that make business communication effortless. Falkon Systems believes communication should be seamless, efficient, and accessible, leading to better customer service and more successful businesses.
Falkon Systems Product Suite
Falkon Sign | A secure, modern eSignature platform for fast, HIPAA-compliant document signing |
Falkon Chat | Live chat application for real-time website visitor engagement |
Falkon VoIP | Cloud-based calling solution with MS Teams direct routing |
Falkon SMS | Business text messaging platform: Text-enable existing landline, VoIP, toll-free, and MS Teams numbers |
Falkon SMS - Product Details
Core Capability
Text-enable any existing business phone number (landline, toll-free, VoIP, or Microsoft Teams) to send and receive SMS and MMS messages without changing current hardware, voice services, or phone plans.
Key Features
Two-Way SMS & MMS | Send and receive text messages including images, GIFs, videos, and audio files |
Shared Team Inbox | Multiple team members can view, assign, and respond to conversations from one inbox |
Scheduled Messaging | Schedule one-time or recurring texts for reminders, follow-ups, and campaigns |
Keyword Auto-Replies | Set automated responses triggered by inbound keywords |
Group Texting | Broadcast messages to contact groups with a single click |
Custom Templates | Pre-defined message templates with custom fields for faster responses |
Secure Chat | Protect sensitive conversations with advanced access controls. |
Secure File Sharing | Share confidential files protected by facial recognition technology |
Audit Logs | Complete record of all messaging activity for compliance reporting |
Real-Time Usage Monitoring | Track credits and usage across all numbers in the organization |
Transferable Credits | Add-on credits never expire and can be transferred between numbers |
Two-Factor Authentication | Additional security layer for account protection |
Multiple Numbers | Manage multiple phone numbers under a single organization account |
Contact Management | Import, organize, and segment contacts for targeted messaging |
Analytics & Reporting | Track delivery rates, engagement, and campaign performance |
Platform Availability
Web Application | Yes (browser-based dashboard) |
Mobile App | Yes (available on Google Play Store and Apple App Store) |
Desktop App | Yes (available on Windows and Mac App Store) |
Microsoft Teams App | Yes (native app inside MS Teams) |
Webex App | Yes (embedded app inside Cisco Webex) |
Chrome Extension | Yes |
Language | English |
Compliance & Security
HIPAA Compliant | Yes - Business Associate Agreement (BAA) available |
SOC 2 Type 1 Compliant | Yes |
TCPA Compliance Tools | Built-in opt-in/opt-out management and consent tracking |
A2P 10DLC Registration | Supported - handled as part of onboarding |
Data Encryption | Messages encrypted in transit and at rest |
Two-Factor Authentication | Available for all user accounts |
Secure File Sharing | Facial recognition protection for confidential documents |
Audit Logs | Full messaging activity logs for compliance audits |
SEC Compliance Guide | Published guide on SEC-compliant business text messaging |
Data Privacy | No data shared with third parties |
Integrations
Microsoft Teams | Native app - send/receive SMS from within Teams using existing Teams number |
Cisco Webex | Embedded app inside Webex workspace |
HubSpot | CRM integration for contact sync and messaging workflows |
Clio | Legal practice management integration for client communication |
Slack | Team notifications and messaging workflows |
Outlook Contacts | Contact sync with Microsoft Outlook |
Industries Served
Healthcare | HIPAA-compliant patient communication, appointment reminders, secure messaging |
Legal | Client communication via Clio integration, secure texting, case update notifications |
Finance & Accounting | SOC 2 compliant messaging, audit logs, SEC compliance guide available |
Recruiting & Staffing | Candidate communication, shared inbox for recruiting teams, fast response workflows |
Real Estate | Property updates, appointment scheduling, client follow-ups |
Insurance | Policy reminders, claims communication, compliant messaging |
Education | Enrollment updates, fee reminders, event notifications, parent-student communication |
Hotels & Hospitality | Reservation reminders, promotional messaging, customer engagement |
Nonprofits | Donor communication, event updates (10% discount on all plans) |
Restaurants | Reservation confirmations, promotional campaigns, loyalty offers, customer feedback requests |
Pharamacies | Prescription refill reminders, vaccination alerts, order pickup notifications, secure patient messaging |
Gyms and Fitness Centers | Membership reminders, class scheduling updates, promotional offers, personalized fitness engagement |
Auto dealerships | Service reminders, test drive scheduling, sales promotions, lead follow-ups |
Churches | Service reminders, event updates, donation campaigns, community engagement messaging |
E-commerce | Order confirmations, shipping updates, abandoned cart reminders, promotional campaigns |
Political | Voter outreach, campaign updates, fundraising messages, event reminders |
Events | Event reminders, ticket confirmations, schedule updates, attendee engagement messaging |
Home Services | Appointment confirmations, technician arrival alerts, service reminders, customer follow-ups |
Salons and Spas | Appointment reminders, promotional offers, loyalty rewards, client rebooking campaigns |
Cinema | Showtime reminders, ticket confirmations, movie promotions, loyalty program updates |
Pet Care | Appointment reminders, vaccination alerts, grooming updates, pet wellness promotions |
Mental Health Centers | Appointment reminders, confidential client communication, follow-up messages, wellness check-ins |
General Business | Customer support, marketing campaigns, team communication |
Pricing Overview
Pricing Model | Per user subscription tiers based on message volume |
Setup Fees | None |
Hidden Fees | None (real-time usage monitoring included) |
Free Trial | Yes (no credit card required) |
Annual Discount | Up to 20% off with annual billing |
Nonprofit Discount | 10% off all plans for verified nonprofit organizations |
Add-On Credits | Available for purchase - never expire, transferable across numbers in organization |
Pricing Page | https://www.falkonsms.com/pricing |
Reviews & Ratings
Social Profiles & External Listings
LinkedIn | linkedin.com/company/falkon-systems |
Google Play Store | play.google.com/store/apps/details?id=com.falkonsms.app |
Microsoft AppSource | marketplace.microsoft.com/en-us/product/office/wa200004732 |
Webex App Hub | apphub.webex.com/applications/falkon-sms-falkon-systems-inc |
G2 Profile | g2.com/products/falkon-systems-falkon-sms |
Capterra Profile | capterra.com/p/265282/Falkon-SMS/ |
GetApp Profile | getapp.com/marketing-software/a/falkon-sms/ |
ZoomInfo | zoominfo.com/c/falkon-systems-inc/560911526 |
Wikidata | Not yet listed |
Resources
Blog | falkonsms.com/blog |
SEC Compliance Guide | Available on falkonsms.com (downloadable) |
SMS Marketing Report | Available on falkonsms.com (downloadable) |
Case Studies | Case studies from Falkon SMS - https://www.falkonsms.com/case-studies |
Pricing Page | falkonsms.com/pricing |
Free Trial | falkonsms.com/pricing - no credit card required |
Policies
Support Channels | Phone, Email (fs-support@falkonsystems.com) |
Terms of Service | https://www.falkonsms.com/terms-of-service |
Privacy Policy | https://www.falkonsms.com/privacy-policy |
HIPAA/BAA | Available upon request |
Company Timeline
March 2021 | Falkon Systems Inc. founded in Katy, Texas |
September 2021 | Falkon SMS launched first product from Falkon Systems |
Late September 2021 | Falkon VoIP launched with MS Teams direct routing |
2022–2024 | Platform expansion: integrations with HubSpot, Clio, Slack, Webex; Android app; Chrome extension |
2025 | SEC compliance guide published; SMS Marketing Report released; continued feature development |
2026 | Serving businesses across US and Canada with HIPAA and SOC 2 compliant messaging |
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