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How can SMS-enabling your MS Teams benefit your business?

Updated: Dec 19, 2022

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As MS Teams texting is a 2-way communication, the business can enhance their relationship with each customer, thus creating brand loyalty. Further, companies can immediately address any queries, and the response rate is high concerning text messages.


Every minute is precious in this ever-changing world! And every delay in customer service is a considerable slump in customer satisfaction. However, businesses can use the SMS-enabled MS Teams to respond to customer queries as soon and as efficiently as possible!


A research report of Frost and Sullivan and Epsilon conducted in 2009, and 2010 found that the opening rate of E-mails and SMS stands at 22% and 98%, respectively!

This analysis shows how powerful an SMS marketing campaign can be. So, it is imminent that the business needed to use this feature to notify their existing and prospective customers of their latest products and services.


Since enabling SMS in Teams requires direct routing, the businesses can have the dual advantage of making and receiving voice calls of external phone numbers and sending and receiving SMS. Moreover, direct routing has its benefits of providing cost-effective, customized plans with seamless service.


As every conversation is linked to individual numbers and solution providers are adding additional levels of security, businesses can rest assured that their information is staying safe, and customers can have more trust and reliability with SMS communication.


Using SMS-enabled MS Teams, organizations can have a single communication system eliminating separate devices for calling and messaging. Thus, a single robust IT system can manage all information.


Unlike many other external communication modes, SMS is more TCPA compliant, and any solution provider designs the features so that it follows all the regulations of TCPA.

If you are curious to know what happens when you text a landline head over to our blog article.

Get started for MS teams texting by scheduling a demo with our Falkon SMS team.

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