What happens if you don’t text-enable your MS Teams number?

Do you think your Microsoft Teams phone number is “good enough” with just voice calls? Think again. Without text-enabling, your number is stuck in the past. It’s like having a fancy smartphone that can only make calls, totally outdated! In today’s business world, that’s a pretty big drawback.

Here’s why:

• 97% of text messages are opened within 15 minutes, compared to email open rates that hover around 20%.

• Customers are 4–5x more likely to respond to a text than a voicemail.

• Over 80% of people say they prefer texting over calling for quick updates or questions.

So, if your Microsoft Teams number isn’t fully SMS-ready, you’re shutting the door on one of the fastest, most reliable communication channels available. Whether it’s a missed sales opportunity, a frustrated client waiting for a quick answer, or a mobile worker stuck without instant alerts, the cost of skipping SMS adds up fast.

However, it’s true that Microsoft Teams now offers built-in texting capabilities, but they come with significant limitations. For many organizations, those limits lead to more SMS delivery issues, slower response times, missed opportunities, and compliance headaches.

What if your Microsoft Teams number isn’t text-enabled?

No SMS or MMS Capability

Without text-enabling, the phone number assigned to Microsoft Teams can only send and receive voice calls. This means no SMS (text messages) or MMS (multimedia messages) can be sent or received using that number.

Limited Communication Channel

Let’s face it, text messaging is huge for a lot of people, such as your customers, partners, and even your team members. If you don’t have SMS activated in your Teams number, it restricts how you can engage with people. And trust me, users won’t be thrilled if they’re expecting a quick text back and you can’t provide that.

Missed Opportunities for Customer Engagement

Did you know that texts get opened and responded to way more often than emails or voice calls? Yep! If your Teams number isn’t set up for texting, you could be losing out on important interactions like sending appointment reminders, alerts, special promotions, or even support messages.

Reduced Flexibility for Remote and Mobile Workers

For those Teams users who are always on the go, being able to text means they can get instant notifications and messages when a call just isn’t practical. Without a text-enabled number, it’s like they’re missing a key part of their communication toolkit.

Incompatibility with Modern Business Workflows

These days, a lot of third-party tools and automation platforms rely on SMS messaging for things like customer relationship management (CRM), marketing automation, and helpdesk systems. If your Microsoft Teams number can’t handle texts, you’re really not leveraging those integrations to their fullest.

Potential Confusion for Contacts

Imagine only being able to communicate through voice calls without the option for texting. That could confuse people who are used to texting! They might end up switching platforms just to ask simple questions. Not exactly a smooth experience.

Why You Should Text-Enable Your Microsoft Teams Number with Falkon SMS

Here are some reasons to choose Falkon SMS instead of relying solely on Microsoft Teams’ built-in SMS capability.

10DLC Registration is Now Mandatory

If you’re sending business or marketing texts in the US, 10DLC (10-Digit Long Code) registration is now required by carriers. Without it, your messages risk being blocked or flagged as spam.

Here’s the catch: 10DLC registration in Microsoft Teams is not straightforward. It can be a long, confusing process that eats up your time and energy.

With Falkon SMS, you don’t have to worry about that hassle. We handle the 10DLC registration process for you, making sure your business texting is fully compliant and ready to go. You will not have to drown in paperwork or technical details.

Texting in Healthcare? You Must Be HIPAA Compliant

If you’re in the healthcare industry, there is another critical factor: HIPAA compliance. Texting protected health information (PHI) without a compliant platform can lead to serious legal and financial consequences.

The problem? Nobody can confirm with certainty whether Microsoft Teams texting, if you enable it, is HIPAA compliant. That is a risky gray area.

With Falkon SMS, you get a fully HIPAA-compliant texting solution that ensures patient information stays secure, encrypted, and fully within federal regulations. That means you can confidently send appointment reminders, test results notifications, or care instructions without the fear of compliance violations.

For Regulated Industries, SEC Compliance in Texting is Critical

If your organization operates in a regulated industry such as finance, insurance, or securities, you must use a texting solution that meets strict SEC requirements. Microsoft Teams texting is not SEC compliant, which means using it for regulated communications could result in serious regulatory breaches and lead to hefty fines.

Falkon SMS is an SEC-compliant messaging platform that is safe for regulated industries. It supports message retention, monitoring, and full audit trails to meet both federal requirements and internal compliance policies. You can communicate with clients, investors, and partners through text with confidence, knowing all messages are securely stored, searchable, and exportable for audits.

What Can You Do to Text-Enable Your Microsoft Teams Number?

Now, here’s the thing: text-enabling isn’t just a flick of a switch in Microsoft Teams for most setups. You usually need some extra service layers or third-party solutions to make SMS work with your current Teams phone number.

That’s where Falkon SMS comes in. It’s super easy to text-enable your Microsoft Teams number without changing your phone provider or messing with your current setup. Falkon SMS integrates right in, giving you:

• Reliable SMS and MMS capabilities on your Teams number.

• Simple setup. No extra hardware needed.

• 10DLC registration done for you.

• HIPAA-compliant texting for healthcare organizations.

• SEC-compliant texting for regulated industries.

• Enhanced tools for better customer engagement.

• Scalable options for teams of all sizes.

Transform your Microsoft Teams phone into a unified communication powerhouse—mix voice and text messaging for a better experience. Seriously, check out Falkon SMS or book a meeting with our team to see the difference.

To sum it all up, not text-enabling your MS Teams number means you’re missing out on all the conveniences and engagement that texting brings. But with tools like Falkon SMS, you can unlock the full potential of your Teams number and connect more effectively with everyone you reach out to.